Cancellation and refunds

Credits are reserved when a translation starts and charged only for pages that are delivered. If a page fails, or a translation is cancelled before a page is done, the credits for it go back to your balance automatically. You do not need to ask.

If you bought a credit pack or a plan and have not used the credits from it, you can ask for a refund within 7 days of the purchase. Write to [email protected] from your account's email address with the payment ID (it is on your receipt and on the Credits and billing page).

If some of the credits from that purchase were used, we refund the unused part in proportion. Free and promotional credits, and credits on an account closed for breaking our terms, are not refunded.

Monthly plans renew until you cancel. You can cancel at any time from Credits and billing in the Studio; cancelling stops the next renewal, and the plan and its credits last until the end of the month you paid for. A renewal you did not want can be refunded under the 7-day rule above if its credits are unused.

We confirm a refund within 2 working days of your request. Approved refunds go back to the original payment method through Razorpay and usually reach you within 5 to 7 working days, depending on your bank or card issuer. The refunded credits are removed from your balance.

Write to [email protected]. Grievances: [email protected]; we acknowledge a grievance within 24 hours and resolve it within 15 days.